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Endeavour · 10-05-2009, 06:56 AM

I have some problem with cloud nine. I can't log into the website, which is required to start the game. I tried using both ie and ff but both are having the same problem.

For ie. i can log in the main web(blue colour website, www.netgame.com) just fine. But once i press any of the games(all 4), I get this "permission denied" pop up. And once i press "ok", i was logged out and brought back to the main web. I tried to log in directly from the c9 website and i got "permission denied" error too.

For ff. It is almost exactly the same problem as ie. But for ff, i cannot log in to the main web. When i try to log in, there was no error such as wrong password or user, but the web just refreshed and i was not logged in. When i tried to log in the c9 website, sometimes i will get the "permission denied" error immediately. When the log in was "successful" i can find the "logout" button on the top right of the website, but the Member's Login block with "ID", "PW" and "login" button is still there. From what i heard from my friends, it should be a Avatar with the user name and stuffs there.

Is anyone else having this problem?

Edit: The "logout" button(top right) is there but i don't think i am logged in.

This is what i got when i try to login with both ie and FF

Btw, I am from Singapore and using Singnet (service provider).

Powster · 10-05-2009, 07:04 AM

I think I had that problem.. but not sure what I did to fix it.. if anything lol.

cloudx1987 · 10-05-2009, 09:53 AM

im not havin this problem.. try creating a new account, with an avatar and all that.. or make sure ur current account has an avatar and anything else it asks to have and try again.. also, put ur secuirity off in internet options and turn off your popup blocker.

Endeavour · 10-05-2009, 10:32 AM

I tried to disable pop-up blocker and security but it is still the same. I even tried to get into the web with my bro's laptop and my laptop and i get the same results.

As for the account, my gf is able to log in just fine so i tried to log in with her account and it works sometime(with ie only, works like once after 10 or 20 tries). FF still having the same problem. After i logged into c9 web, with the avatar thing appear just fine. I press start game (I downloaded and installed the game already) and nothing happens. And the moment i press refresh or press any link such as forum, I get the "permission denied again".

I edited the main post with some more info and ss. Thanks in advance

Felore · 10-05-2009, 12:05 PM

Delete all your cookies and Temp Int Files

Also make sure you have IE 7 or greater...

Endeavour · 10-05-2009, 12:39 PM

I deleted the history and temp files but it still does not work. I am using IE 8 and my FF is also the latest version.

Felore · 10-05-2009, 12:51 PM

Then I dont know what to tell you, works for me

namly9602 · 10-05-2009, 01:18 PM

i think i have this problem too but i went to the updater page(the one where they tell u what the next update etc,idk wat it call) and download a file from there and it work. i hope its work for u

Endeavour · 10-05-2009, 02:03 PM

Thanks anyway, Felore.

namly9602: May i ask what is the updater page you are talking about? Is it in c9 website or the main netgame web? It will be helpful if you could post a link. And are you using IE or FF?

Felore · 10-05-2009, 03:58 PM

if using FF, uninstall the Addon Plug in from Netgame, then reinstall threw cloud nine. (CS Launcher)

10-05-2009, 06:56 AM	#1 (permalink)
Endeavour Marios's Mustache Wax Join Date: Sep 2009 Posts: 8 Reputation: 10	Cloud Nine. I have some problem with cloud nine. I can't log into the website, which is required to start the game. I tried using both ie and ff but both are having the same problem. For ie. i can log in the main web(blue colour website, www.netgame.com) just fine. But once i press any of the games(all 4), I get this "permission denied" pop up. And once i press "ok", i was logged out and brought back to the main web. I tried to log in directly from the c9 website and i got "permission denied" error too. For ff. It is almost exactly the same problem as ie. But for ff, i cannot log in to the main web. When i try to log in, there was no error such as wrong password or user, but the web just refreshed and i was not logged in. When i tried to log in the c9 website, sometimes i will get the "permission denied" error immediately. When the log in was "successful" i can find the "logout" button on the top right of the website, but the Member's Login block with "ID", "PW" and "login" button is still there. From what i heard from my friends, it should be a Avatar with the user name and stuffs there. Is anyone else having this problem? Edit: The "logout" button(top right) is there but i don't think i am logged in. This is what i got when i try to login with both ie and FF Btw, I am from Singapore and using Singnet (service provider). Last edited by Endeavour; 10-25-2009 at 08:40 AM.

10-05-2009, 07:04 AM	#2 (permalink)
Powster Shadowsworn's Sandwich Join Date: Aug 2008 Posts: 1,877 Reputation: 32	I think I had that problem.. but not sure what I did to fix it.. if anything lol. __________________ Heroes of Newerth - Powster Savage 2 - Powster Starcraft 2 - Powster.380 (Master Protoss/Zerg) Steam (CS:S, L4D2, TF2) - Powster

10-05-2009, 12:05 PM	#5 (permalink)
Felore Bladin's Sword Sharpener Join Date: Sep 2006 Posts: 1,122 Reputation: 13	Delete all your cookies and Temp Int Files Also make sure you have IE 7 or greater... __________________ Nano.. Nano.. Nano.. "NO MATTER WHERE YOU PLAN TO SPEND ETERNITY"

10-05-2009, 12:51 PM	#7 (permalink)
Felore Bladin's Sword Sharpener Join Date: Sep 2006 Posts: 1,122 Reputation: 13	Then I dont know what to tell you, works for me __________________ Nano.. Nano.. Nano.. "NO MATTER WHERE YOU PLAN TO SPEND ETERNITY"

10-05-2009, 01:18 PM	#8 (permalink)
namly9602 Ride em’ Yoshi Join Date: Jun 2009 Location: boredom town Posts: 175 Reputation: 10	i think i have this problem too but i went to the updater page(the one where they tell u what the next update etc,idk wat it call) and download a file from there and it work. i hope its work for u __________________

10-05-2009, 09:53 AM	#3 (permalink)
cloudx1987 Power_Gamer_6's Pick Join Date: Dec 2006 Location: Boston Posts: 2,301 Reputation: 22	im not havin this problem.. try creating a new account, with an avatar and all that.. or make sure ur current account has an avatar and anything else it asks to have and try again.. also, put ur secuirity off in internet options and turn off your popup blocker.

10-05-2009, 10:32 AM	#4 (permalink)
Endeavour Marios's Mustache Wax Join Date: Sep 2009 Posts: 8 Reputation: 10	I tried to disable pop-up blocker and security but it is still the same. I even tried to get into the web with my bro's laptop and my laptop and i get the same results. As for the account, my gf is able to log in just fine so i tried to log in with her account and it works sometime(with ie only, works like once after 10 or 20 tries). FF still having the same problem. After i logged into c9 web, with the avatar thing appear just fine. I press start game (I downloaded and installed the game already) and nothing happens. And the moment i press refresh or press any link such as forum, I get the "permission denied again". I edited the main post with some more info and ss. Thanks in advance

10-05-2009, 12:39 PM	#6 (permalink)
Endeavour Marios's Mustache Wax Join Date: Sep 2009 Posts: 8 Reputation: 10	I deleted the history and temp files but it still does not work. I am using IE 8 and my FF is also the latest version.

10-05-2009, 02:03 PM	#9 (permalink)
Endeavour Marios's Mustache Wax Join Date: Sep 2009 Posts: 8 Reputation: 10	Thanks anyway, Felore. namly9602: May i ask what is the updater page you are talking about? Is it in c9 website or the main netgame web? It will be helpful if you could post a link. And are you using IE or FF?

10-05-2009, 03:58 PM	#10 (permalink)
Felore Bladin's Sword Sharpener Join Date: Sep 2006 Posts: 1,122 Reputation: 13	if using FF, uninstall the Addon Plug in from Netgame, then reinstall threw cloud nine. (CS Launcher) __________________ Nano.. Nano.. Nano.. "NO MATTER WHERE YOU PLAN TO SPEND ETERNITY" Last edited by Felore; 10-05-2009 at 04:00 PM.

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