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LaoKidBC · 10-26-2009, 11:29 PM

Need help with my computer, the internet suddenly stops working and I can't connect using a ethernet cable or wirelessly. I've tried fixing my self, but I'm not tech savvy.

All my other computers work fine connecting to the internet, but this one doesn't. I can't run the Diagnostics Policy Service nor can I open up my fire wall.

I'd like a list of all possible solutions except for the following:

-Reinstalling my OS
-Using a restore point (because I don't have one)

Btw, I have Vistas and my brother told me that it updated, I'm guessing it probably corrupted something because it stopped working after.

Sakumo · 10-26-2009, 11:35 PM

I'm thinking a virus. But how can you not have a restore point? If you update Vista(like what common sense should do automatically) you'd have a restore point.

LaoKidBC · 10-27-2009, 01:20 PM

Quote:

Originally Posted by Sakumo

I'm thinking a virus. But how can you not have a restore point? If you update Vista(like what common sense should do automatically) you'd have a restore point.

I don't know, like I said I'm not tech savvy. When I and my brother tried using a restore point, it wasn't turned on and it said one wasn't created. The computer didn't have a restore point before the internet stopped working.

So we decided to not mess with that, I'm pretty sure it isn't a virus because my computer would be slow and we just scanned it (used malwarebyte's anti-malware).

jetlee · 10-27-2009, 02:25 PM

virus probably wouldn't kill your internet. it would want to steal your credit card details and send them out via the internet.

more likely you or someone has messed up your network settings.

SnOwBunZz · 10-27-2009, 04:34 PM

Quote:

Originally Posted by jetlee

virus probably wouldn't kill your internet.

A virus might just disable my USB ports.
A virus might just reset my wallpaper.
A virus might just throw the laserhead (name? ><) from my hdd off the disk causing it to be unrepairable.
A virus might just kill my GPU driver.
A virus might lock you out from windows.
A virus might just do nothing at all.
A virus might reset my cookies.
A virus might just change my browser homepage.
And so on... viruses can do pretty much anything, from simple software damage to hardware damage, spying and fraud. It's like the mafia, don't expect them to do only one thing.

@Laokidbc, use multiple scanners as MBAM might not detect anything, but Adaware (or any other for that part) might detect it.

Also check in device manager if there is a yellow/red sign next to your network adapters.

Sakumo · 10-27-2009, 11:42 PM

Quote:

Originally Posted by LaoKidBC

I don't know, like I said I'm not tech savvy. When I and my brother tried using a restore point, it wasn't turned on and it said one wasn't created. The computer didn't have a restore point before the internet stopped working.

So we decided to not mess with that, I'm pretty sure it isn't a virus because my computer would be slow and we just scanned it (used malwarebyte's anti-malware).

Malwarebyte only scans for malwares, so basically porno ads that keep popping up.

LaoKidBC · 10-28-2009, 12:48 AM

This computer is currently not connected to the internet, so I doubt that they could send any information over. Porno ads never popped up while the internet was working and I have a computer icon with a red X next to it on the bottom right corner.

I don't know what the problem is, but thanks for the help.

s0faking · 10-28-2009, 01:02 AM

I'd list more weird stuff happening that is out of the norm in order to find more symptoms, maybe we can figure out which virus it is if it is one.

LaoKidBC · 10-28-2009, 03:58 AM

Diagnostic Policy Service isn't working nor can I open my firewall (stated that in the first post). Everything else is just working fine on the computer, the internet is down even though I have my ethernet cable plugged in.

That's basically it, but I'll check for more symptoms just incase.

woshiibreak · 10-28-2009, 04:14 AM

can it still connect to the network?

your TCP/IP might be screwed up, go into command prompt (run > cmd) and type netsh int ip reset, and restart your computer.
i kinda have my doubts this's the issue, but it wouldn't hurt.

10-26-2009, 11:29 PM	#1 (permalink)
LaoKidBC Dixie Banana Bar Join Date: Oct 2007 Location: California Posts: 276	My internet. Need help with my computer, the internet suddenly stops working and I can't connect using a ethernet cable or wirelessly. I've tried fixing my self, but I'm not tech savvy. All my other computers work fine connecting to the internet, but this one doesn't. I can't run the Diagnostics Policy Service nor can I open up my fire wall. I'd like a list of all possible solutions except for the following: -Reinstalling my OS -Using a restore point (because I don't have one) Btw, I have Vistas and my brother told me that it updated, I'm guessing it probably corrupted something because it stopped working after.

10-26-2009, 11:35 PM	#2 (permalink)
Sakumo Raiyne's Rock Band Join Date: Oct 2006 Posts: 2,129	I'm thinking a virus. But how can you not have a restore point? If you update Vista(like what common sense should do automatically) you'd have a restore point. __________________ You say akon-I say "Who the hell is that?" You say 50 Cent-I say "You're giving me 50 cents?!" You sayJonas Brothers-I say "Those gay wannabe rockers?" You say Miley Cyrus-I say "That blond wannabe?" You say rap-I say "That genre that kills brains cells?" You say pop-I say "Another genre that kills brain cells." You say hip hop-I say "A third genre that kills brains cells."

10-28-2009, 01:02 AM	#8 (permalink)
s0faking Cloud's Hair Spray Join Date: Jul 2007 Posts: 65	I'd list more weird stuff happening that is out of the norm in order to find more symptoms, maybe we can figure out which virus it is if it is one. __________________

10-28-2009, 04:14 AM	#10 (permalink)
woshiibreak Manic's Maniacal Machine Join Date: Jan 2007 Location: Auckland, New Zealand Posts: 1,955	can it still connect to the network? your TCP/IP might be screwed up, go into command prompt (run > cmd) and type netsh int ip reset, and restart your computer. i kinda have my doubts this's the issue, but it wouldn't hurt. __________________ errat!c soul

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10-27-2009, 02:25 PM	#4 (permalink)
jetlee Orc's Breathmint Join Date: Sep 2008 Posts: 113	virus probably wouldn't kill your internet. it would want to steal your credit card details and send them out via the internet. more likely you or someone has messed up your network settings.

10-28-2009, 12:48 AM	#7 (permalink)
LaoKidBC Dixie Banana Bar Join Date: Oct 2007 Location: California Posts: 276	This computer is currently not connected to the internet, so I doubt that they could send any information over. Porno ads never popped up while the internet was working and I have a computer icon with a red X next to it on the bottom right corner. I don't know what the problem is, but thanks for the help.

10-28-2009, 03:58 AM	#9 (permalink)
LaoKidBC Dixie Banana Bar Join Date: Oct 2007 Location: California Posts: 276	Diagnostic Policy Service isn't working nor can I open my firewall (stated that in the first post). Everything else is just working fine on the computer, the internet is down even though I have my ethernet cable plugged in. That's basically it, but I'll check for more symptoms just incase.