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Xenus. · 04-15-2009, 07:41 PM

My situation was this, when I was banned accidently from this "other forum" by an autoban system which banned whole ISPs in order to deal with the mass spam and deviant behaviours 11 days ago, I had to use a VPN program which created an IP for me in order to continue to visit and post. After doing my "other forum" rounds I went over to Aeria's and lurked a little, didn't find anything of interest and went to bed. After waking and logging on my computer I check Aeria's forum first and then the "other forum". I got an email from the company and checked it right at that moment. To my suprise the email said my account was permanently banned! Reasons?

This is a notice of a ban placed on the Aeria Games account assigned to this e-mail address. It was found that a character under the account was 'unusual account activity'. With this behavior confirmed we have placed a 'permanent' ban on the account starting on Mon, 04/06/2009 - 15:57. If you wish to discuss this ban further please contact us at info@aeriagames.com to receive a request ticket.

Dazed and stunned and not know wtf was going on I did as requested and waited for a couple of days, no reply. I went onto the forums and found a product manager who was willing to find out what actually happened and caused my banning. He said he couldnd't discuss it publically and sent me a PM saying how another GM from Megaten (which I don't even play, much less have a character in) banned me for having my IP tied to a gold seller.

So finally knowing the cause of the ban I sent them another ticket email and explaining the causes. 8 days later not a word. The same product manager had vanished from the forums and would not reply to my PMs even though he requested that I contact him if I had further problems, he was sure I would have the ban lifted. The email's I sent were polite and courteous. My other experience with this email ticket system got me a reply within 24-48 hours the only two times I used it before this.

You might be wondering at this point how did they even get my IP when I did not visit the Megaten website or downloaded and installed the game and logged in. I know I sure as hell was.

So I checked their ToS for any help to my situation. I was pretty shocked at what I found and understood from it.

An example

Look at what they did to a post where I tried to ask how many people have read AND understood Aeria's ToS and privacy policies. The first post I made gets removed in under 2 mins, not even enough time to read through the whole wall of text I dumped upon them, with some comments added in about the terms and policies. So I posted again, takes a little longer this time but eventually it's gone, this happened up to 6-7 times before the post stayed there for over an hour. I was still not banned suprisingly, so I made a post in each of their general chats in the most popular games, they got deleted/removed fairly quickly, within 20 mins. Then I was banned.

This is clear manipulation if anything. They could have just deleted everything like all the others instead of this disinformation;

http://forums.aeriagames.com/viewtop...8acab2#2865076

If people are interested enough I will post the wall of text that is their ToS and privacy policy, however it's not as big as the original as I snipped the more important parts and kept it shorter. The ToS and the privacy policies were close to 11,000 words! This is a LEGAL CONTRACT that people must agree to before making an account and how many people know English so well that they can understand the meaning behind the words used and the way they are used amongst all the law terms? I'm no expert in law but I have a good grasp on the English language.

04-15-2009, 07:41 PM	#1 (permalink)
Xenus. Still learning the ropes Join Date: Aug 2006 Posts: 24 Reputation: 10	Truth about Aeria comes out? My situation was this, when I was banned accidently from this "other forum" by an autoban system which banned whole ISPs in order to deal with the mass spam and deviant behaviours 11 days ago, I had to use a VPN program which created an IP for me in order to continue to visit and post. After doing my "other forum" rounds I went over to Aeria's and lurked a little, didn't find anything of interest and went to bed. After waking and logging on my computer I check Aeria's forum first and then the "other forum". I got an email from the company and checked it right at that moment. To my suprise the email said my account was permanently banned! Reasons? This is a notice of a ban placed on the Aeria Games account assigned to this e-mail address. It was found that a character under the account was 'unusual account activity'. With this behavior confirmed we have placed a 'permanent' ban on the account starting on Mon, 04/06/2009 - 15:57. If you wish to discuss this ban further please contact us at info@aeriagames.com to receive a request ticket. Dazed and stunned and not know wtf was going on I did as requested and waited for a couple of days, no reply. I went onto the forums and found a product manager who was willing to find out what actually happened and caused my banning. He said he couldnd't discuss it publically and sent me a PM saying how another GM from Megaten (which I don't even play, much less have a character in) banned me for having my IP tied to a gold seller. So finally knowing the cause of the ban I sent them another ticket email and explaining the causes. 8 days later not a word. The same product manager had vanished from the forums and would not reply to my PMs even though he requested that I contact him if I had further problems, he was sure I would have the ban lifted. The email's I sent were polite and courteous. My other experience with this email ticket system got me a reply within 24-48 hours the only two times I used it before this. You might be wondering at this point how did they even get my IP when I did not visit the Megaten website or downloaded and installed the game and logged in. I know I sure as hell was. So I checked their ToS for any help to my situation. I was pretty shocked at what I found and understood from it. An example Look at what they did to a post where I tried to ask how many people have read AND understood Aeria's ToS and privacy policies. The first post I made gets removed in under 2 mins, not even enough time to read through the whole wall of text I dumped upon them, with some comments added in about the terms and policies. So I posted again, takes a little longer this time but eventually it's gone, this happened up to 6-7 times before the post stayed there for over an hour. I was still not banned suprisingly, so I made a post in each of their general chats in the most popular games, they got deleted/removed fairly quickly, within 20 mins. Then I was banned. This is clear manipulation if anything. They could have just deleted everything like all the others instead of this disinformation; http://forums.aeriagames.com/viewtop...8acab2#2865076 If people are interested enough I will post the wall of text that is their ToS and privacy policy, however it's not as big as the original as I snipped the more important parts and kept it shorter. The ToS and the privacy policies were close to 11,000 words! This is a LEGAL CONTRACT that people must agree to before making an account and how many people know English so well that they can understand the meaning behind the words used and the way they are used amongst all the law terms? I'm no expert in law but I have a good grasp on the English language.