BreetNSkeet

Did a lot of through thier rules then found out they break thier own rules to =] A reason why i have decided to quit runescape and another reason why Jagex suckssssss! I have found this on another website.

[A few weeks after signing up as a paying customer on RuneScape online game, I received a threatening, nonspecific and aggressively worded email claiming I had been caught breaking two rules (Rule 11 on advertising and Rule 9 on encouraging others to cheat), which I had not broken as far as the descriptions given were concerned. After several attempts, customer service finally clarified that the alleged breach of Rule 11 was a brief mention of a fansite by name (not address). Rule 11 does not say that mentioning a site by name is against the rules, it says that giving an address or 'actively advertising' a site is banned. It still has not been explained how I supposedly broke rule 9, despite repeated complaints to customer service. I was threatened with the banning of my account, into which I had invested both time and money.

Also, customer service was inadequate. I was unable to submit a detailed complaint because the only procedure available was a 400-character-limit online form. Since the messages I was sent by Jagex were longer than this, I could not reply word-for-word, and I was also unable to explain specifics of my position, which include psychological/learning difficulties which are relevant to the issue in question. Some of the customer service emails were phrased in an aggressive and hostile way. Finally, after an exchange of only four messages, I was threatened to stop sending complaints about the issue or else customer service would be cut off from my account. This happened when the complaint was obviously unresolved.

Jagex is therefore guilty of the following:

1) misrepresentation (by enforcing rules in ways which are not contained in their wording, and by promising good customer support which is in fact nonexistent),

2) slander/libel (accusing me of breaking one and maybe two rules I did not break),

3) threatening retaliation against a customer for complaining,

4) victimising a paying customer on petty grounds,

5) causing me considerable trauma and distress. (Makers of online games and the like should realise that users may become extremely attached to their products, and that these products are likely to attract people with obsessive personalities etc., so that shoddy treatment of customers and petty enforcement and/or rule-making cause psychological damage and other knock-on effects as a predictable consequence),

6) repeated failure to resolve complaint or to apologise for false accusation,

7) non-availability of adequate means of complaint (through artificial restriction of the number of characters used and web-based instead of written or email complaint system).]

If Jagex routinely treat customers in this way, then no doubt there are also many users who have had accounts suspended and have actually lost money as a result, but who are substantively innocent of whatever accusations are made.

BreetNSkeet

killbot10000

if you found this on another site, then why would it bother you? Oh, and there will never be any emails sent out by jegex, clearly states this on the site. so theres a chance this is fake (not saying you made it up, just saying whoever wrote this might of been making stuff up)

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BreetNSkeet

even if this is made up jagex still does go against their word

reptile7383

Jagex doesn't ban accounts unless they have evidence. And in my 5+ years of playing they don't go "go against their word".

If you really quit RS like you said then why do you even care?

Spartan7887

Dude Jagex won't e-mail you dude besides how will they get your e-mail address
unless you have to use it to sign up as a member and besieds Jagex does provide evidence that you did what they say i mean yeally i was cursing and stuff and they muted me so i checked and BAM right in my face was the evidence so yea Jagex was not incriminate you to false stuff.

stan450

what's your account name? I also hate playing runescape as it is what should i tell!

drawfox

funny thing is I broke the rules all the time. Told people to go to runehq.com and that other one that started with a z. Not only that, but I cussed people out and found ways to do other crap... On top of that, i have been reported many a times, and have not yet been banned. Interesting...

also about that email.... Jagex should not even have your email account name. I cant think of any way they'd get it. When you register, it never asked for one. And i dont think they can find out through paying for an account.


mmm.... anyways, I quit rs a while back. This only amused me because of the title.

chewy130

that is the reason i hated SOOO much omg i spent time and money and effort and everything on my account and they repeatly banned it over and over again for really stupid reasons.
god i hate jagex. well most the time i got my account back by sending a quirey.
but in the end they perm muted me...
it was gay the stuff i said was like pg-13 almost pg

Dark_Rayne9

I've played RuneScape for 3 years and have not encountered any problems such as these. You only ever suffer if you break the rules. It's best not to tell others about fansites, it could be misunderstood as adveritising. JaGex would very much rather have the players figure quests and other things out for themselves. There is also a good reason why adverts for certain websites are unallowed, a good deal of them harbor links to guides for cheating, macroing, and real-world item trading. It might not even be the website's fault, expecially if it hosted by Yahoo, Google, or such; these hosts automatically put up links to other websites to make things conveniant for the site visitor.

Also, if you are not a member, JaGex would not have your e-mail address. As has been stated, it was most likely someone else messing around trying to upset you. The only purpose of JaGex having your e-mail address would be to send you back your credit account information if lost or stolen, as well as using it for confirmation. It is not fair to blame JaGex for these things.

Sincerely

Dark_Rayne9

gonative4

If you received this in an email then something is up, jagex will NEVER email you, they don't even ask you for an email address when you register.