Are you playing the Malay server or the USA version.
If Malay, then I suggest you play the one on
If you are a user from Europe then I am not too sure if Netgame provides an IP Block to European Countries or other Countries.
why malay one need to play usa one
Your area could possible have trouble contacting the Malaysian server. I recommend that you atleast attempt to log in the USA server.
If you are not willing to do so, so be it. I cannot help you any further.