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Thread: Runes of Magic mass banning accounts: Players VS Company

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    Default Runes of Magic mass banning accounts: Players VS Company

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    German publisher Frogster has suspended a number of Runes of Magic players for seven days pending investigations into "exploiting".

    Frogster, however, will not say what the investigations are for specifically, nor how many people have been locked out of the free-to-play, micro-transaction-powered MMO. Those caught in the net have been similarly left in the dark.

    "We had to suspend accounts for an investigation because we had a case of exploiting," a spokesperson for Frogster told Eurogamer. "Since the investigation is an ongoing process I cannot give out too many information at the moment. We will release a more detailed statement during the next days.

    "At the moment we are checking thoroughly how far every user is involved in this case of exploiting," the spokesperson added, assuring us users haven't been banned "randomly".

    Interestingly, while suspended users cannot enter the world of Runes of Magic, they can continue to spend real money on diamonds - an in-game Item Shop currency.

    The result of these bans is unrest among the Runes of Magic populace, illustrated by a 103-page to-and-fro between cust**** and company on the official forums.

    The disquiet revolves around lack of communication, which the vocal members of the community feel is harming the reputation of Frogster and game.
    Last edited by cinderboy; 07-26-2009 at 02:59 PM.

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    did they ever explained the exploit?, like a deal with diamonds or regarding macro/addon usage?, I've seen some crazy addons going on

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    http://forum.runesofmagic.com/showthread.php?t=75425

    Dear Runes of Magic Community,

    the great success of Runes of Magic not only manifests itself in the fact that we have a large and truly great community but also the in a growing number of cheaters, botters and spammers.

    Thanks to our Cust**** Support Team, our voluntary helpers and your vigilance we have managed to keep these offenses at bay. This vigilance enabled us to permanently close more than ten thousand accounts.

    In the course of our efforts of removing cheaters and bug-exploiters from the game, last Friday we initiated another wave of account suspensions. We were investigating a bug-exploit that allowed users to illicitly gain a large amount of in-game gold.

    On some servers this caused the game's economy to tip over and several items that were traded in the Auction House - like Diamonds, our Item Shop currency - were way overpriced. Of course this in turn meant that players who did not use the exploit were at a disadvantage.

    In the course of our investigation we had to temporarily close several hundred accounts to examine how the users holding these accounts were involved, to remove the gold from these accounts and to stop the cheaters from obfuscating their actions.

    The first findings indicated that most of the suspended users indirectly profited from the exploit because they had an unusually large amount of gold on their accounts because they took gold from the actual exploiters. After the end of the initial 7-day suspension period and after removing the gold, these accounts have now been unblocked.

    The actual exploiters (i.e. players that actively used the exploit) will remained banned from the game.

    We would like to point out that users whose accounts have been suspended temporarily and who acquired Diamonds via the Yusho system, will find that the Diamonds have correctly been credited to their accounts. Should there be additional need for clarification on certain questions, our cust**** support will gladly be of service.

    We will continue our rigorous efforts against players who think they have to use cheats, external software or other tools to gain unfair advantages over other Runes of Magic players who are playing the game as it is supposed to, now and in the future. Additionally we continue to ban gold farmers and spammers from the game.

    We hope this statement will calm the commotion of the last few days and that you understand that we had to take action quickly. Please understand that during the time of that investigation we could not divulge more information about this.

    Finally, we would like to thank our players that helped us during our investigation.

    With best regards
    Your
    Runes of Magic Team

    This explains it.

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    That's a bit on the rough side since a lot of the trading is done via the auctionhouse in that game. How's someone to know if the gold they were payed was 'illegal' using that system?
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    Quote Originally Posted by Pok View Post
    That's a bit on the rough side since a lot of the trading is done via the auctionhouse in that game. How's someone to know if the gold they were payed was 'illegal' using that system?
    Well, it was not targeting all transfers. Those who used the Yusho system are the ones under investigation.

    WTF is a Yusho system?

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    On some servers this caused the game's economy to tip over and several items that were traded in the Auction House - like Diamonds, our Item Shop currency - were way overpriced. Of course this in turn meant that players who did not use the exploit were at a disadvantage.
    oooh, now I get why 50 diamonds were prized at like 200 million gold or so in the auction, I'm not lying here

    WTF is a Yusho system?
    it's the whole trading diamonds for gold and vice-versa, you then have to check via paypal or credit card to receive your diamond, this is done to avoid mass trading of diamonds by means of hacks, exploits and so on, guess people found out an exploit or a hack and started doing those mass-trades

    which in turn hurts the in-game economy because you see people buying diamonds at cheap prices (because they have the gold to do so), scamming the site or "yusho system", getting their diamonds, doing whatever they want with them, tearing up to T6 and so on, then reselling the diamonds at astronomical prices, like the 200 million gold for 50 diamonds I mentioned

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    You know that's typical of just about every F2P company out there when a "exploit" that could cause an issue like the one found in RoM is used. If you read the 9 page thread about the reason behind the 7 day temp bans it shows nothing but the community mods and mentors passing the blame onto the players (even if they are 100% innocent, due to the fact that stuff's sold via an auction house), and still stating that regardless of the fact you can't tell if the money is duped/exploited money you should still be punished for it. I do understand the companies standpoint in it but I think it was just poorly handled in the end, blaming your community and punishing the innocent is a good way to ruin a game.

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    Oh no! Frogster is gonna become the next Aeria! D:<
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    Bullsh1t company.

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    this could be avoided if only yusho had actually cared about the community that played the game and devicing means to keep hackers and exploiters in check

    but heh, like any F2P company, it's all about the micro-transactions crap and how people spend 2 thousand dollars in less than 2 months

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    Quote Originally Posted by Azriel2k3 View Post
    You know that's typical of just about every F2P company out there when a "exploit" that could cause an issue like the one found in RoM is used. If you read the 9 page thread about the reason behind the 7 day temp bans it shows nothing but the community mods and mentors passing the blame onto the players (even if they are 100% innocent, due to the fact that stuff's sold via an auction house), and still stating that regardless of the fact you can't tell if the money is duped/exploited money you should still be punished for it. I do understand the companies standpoint in it but I think it was just poorly handled in the end, blaming your community and punishing the innocent is a good way to ruin a game.
    Quote Originally Posted by Epix View Post
    The first findings indicated that most of the suspended users indirectly profited from the exploit because they had an unusually large amount of gold on their accounts because they took gold from the actual exploiters. After the end of the initial 7-day suspension period and after removing the gold, these accounts have now been unblocked.
    Sorry, but what else where they supposed to do? If anything, they could give somewhat of a "sorry we took so long unblocking your account" gift, and that's pretty much it.
    It's not the first game in which a gold exploit hits the server and tons of accounts are banned. It's not the first time it has been handled this way (in some other places the innocent accounts get banned for good, no unblocking after removing gold/dupes).

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    Sounds ok to me.
    Would be worse if they didnt do anything.

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    ZOMG! A game company that actually does their job? Unheard of! Frogster was 100% in the right for taking the action they did. They took quick action to keep the exploit from further affecting the populace. If you're involved with a scammer/exploiter/cheater, you should be held to the same accusations that they themselves were held to.
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    Well it is good that they do take action to prevent exploit from expanding through the server but temp-banning quite a number of player is somewhat...how to put it...weird. What if the player was just a normal gamer but still get ban for doing nothing. Thats just so wrong.



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    That company is a complete joke when I played the game like 8 months ago or whenever it first launched I seen so many situations where the company would lie about certain things like promotions and whatnot then when called out on it they would quickly edit the promotion and act like it never happend; also remove any topics regarding it; not to mention their staff was the most unprofessional staff I've ever dealt with; ALWAYS putting the blame on the players and not accepting any of the blame themselves.

    But it all got to a whole new level when the cash shop opened and they started scamming people; there was so many misleading products and blatant attempts to rip off consumers it was sad... all of which may or may not be resolved now but around the time I quit there were hundreds of angry players that felt ripped off and every single negative post or comment about the company was quickly deleted; meanwhile you could post just about anything else you wanted too even illegal stuff and it sat there for 24 hours before someone removed it.

    In the end I got fed up and quit once I got banned from their forums for good and not because I did anything wrong either it was because I was warned too many times for recreating topics but the funny thing is I only remade them because the old ones were unanswered and locked by lazy mods who thought it would be easier to just close them instead of trying to provide an answer.

    Game was alright too; I had a 50/50 character that I gave away after I got banned from the forums; I would of probably kept playing it if their staff wasn't so darn incompetent.
    Last edited by kbe2k6; 07-27-2009 at 12:19 AM.

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    You just described 95% of the f2p mmorpgs.

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    The company needs to clean up their act. This issue didn't need to occur. They don't care about how the game runs at all. I played for about one whole addictive week, only saw one gm doing this stupid event where you had to guess a 7 digit password for a special house. Somebody eventually won about an hour later. Two days later I talked to the guy who won and he said he still didn't get his prize...

    The class balance is terrible. They know this. Are they doing anything about it? No.

    Lets just add a new pvp server and some elves and then everybody will be happy! Right?

    Other than that, it is a fantastic game. I wish I could go back to playing but, the current state of things makes it downright unplayable.

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    It's a shame to see so many people bashing the company when it was the exploiting players that caused the problem in the first place. A gaming company doesn't have the power of premonition. They can't know everything that is going to happen in their game just because you people want them to. You bash Frogster like it's their fault that players actually took the time to work exploits in their game. Like Frogster told them to do it.

    Perhaps you should stop jumping on the cool-wagon and think before you speak, hmm?
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    Quote Originally Posted by shovel View Post
    The company needs to clean up their act. This issue didn't need to occur. They don't care about how the game runs at all. I played for about one whole addictive week, only saw one gm doing this stupid event where you had to guess a 7 digit password for a special house. Somebody eventually won about an hour later. Two days later I talked to the guy who won and he said he still didn't get his prize...

    The class balance is terrible. They know this. Are they doing anything about it? No.

    Lets just add a new pvp server and some elves and then everybody will be happy! Right?

    Other than that, it is a fantastic game. I wish I could go back to playing but, the current state of things makes it downright unplayable.
    just on the bold. did the people who own the game CREATE the game?

    if they didnt. then its the DEV's job and if they dont feel like it complain to them, they are normally in another company.

    if they did, continue ranting as pleased.





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    Sounds like a game company protecting it's investment at the same time providing some protection to the players, sometimes cleaning things up can put people out, but in the long run wouldn't it be better for company and the gamers? the company could of just blanket banned suspect accounts but instead they seem to of investigated the issue and only banned account it believes were the culprits, sounds fair to me
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    Quote Originally Posted by Testeagle View Post
    Sounds like a game company protecting it's investment at the same time providing some protection to the players, sometimes cleaning things up can put people out, but in the long run wouldn't it be better for company and the gamers? the company could of just blanket banned suspect accounts but instead they seem to of investigated the issue and only banned account it believes were the culprits, sounds fair to me
    sounds fair to me too. even if innocent people do get banned. they will be unbanned pending on investigation.

    just like real life. if your suspected. they will investigate.

    its always been guilty until proven innocent.





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    Quote Originally Posted by Claudezero View Post
    just on the bold. did the people who own the game CREATE the game?

    if they didnt. then its the DEV's job and if they dont feel like it complain to them, they are normally in another company.

    if they did, continue ranting as pleased.
    It is just as much the publisher's responsibility to get it across to the developers. When the publishers release a preview of the next patch, but they start with "I know this may not be what the community was hoping for...", then you know something isn't right.

    Quote Originally Posted by Tisel View Post
    It's a shame to see so many people bashing the company when it was the exploiting players that caused the problem in the first place. A gaming company doesn't have the power of premonition. They can't know everything that is going to happen in their game just because you people want them to. You bash Frogster like it's their fault that players actually took the time to work exploits in their game. Like Frogster told them to do it.

    Perhaps you should stop jumping on the cool-wagon and think before you speak, hmm?
    Yea, poor Frogster had to ban a bunch of innocent players for participating in the auction house. Frogster should have an active group of Community helpers or moderators on their forum to at help least give out information, maybe tell people not to do something or warn them about exploits. But no, lets just ban a ton of people.

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    Quote Originally Posted by shovel View Post
    Yea, poor Frogster had to ban a bunch of innocent players for participating in the auction house. Frogster should have an active group of Community helpers or moderators on their forum to at help least give out information, maybe tell people not to do something or warn them about exploits. But no, lets just ban a ton of people.
    What you fail to realize is that a company can't possibly know every flaw their game is going to have before it happens. Until a problem arises, they will almost always be oblivious that such a thing could happen. When a play takes time out of his day to intentionally find said flaws to exploit and get ahead, you're going to blame the company? Do you live in reality?
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    Quote Originally Posted by Tisel View Post
    What you fail to realize is that a company can't possibly know every flaw their game is going to have before it happens. Until a problem arises, they will almost always be oblivious that such a thing could happen. When a play takes time out of his day to intentionally find said flaws to exploit and get ahead, you're going to blame the company? Do you live in reality?
    Well I guess since the company has almost no contact with the developers who could correctly fix the issue, their only choice was to shut the game down temporarily or ban a ton of people. I get it now.

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    Quote Originally Posted by shovel View Post
    Yea, poor Frogster had to ban a bunch of innocent players for participating in the auction house. Frogster should have an active group of Community helpers or moderators on their forum to at help least give out information, maybe tell people not to do something or warn them about exploits. But no, lets just ban a ton of people.
    this comment made me LoL... shovel are you really as dumb as the tool you are describing? since WHEN did ppl need to be warned about using exploits? isnt it a common sense to not use it? Another thing is it is probably written all throughout their ToS to report any bugs/glitches found and the gaming company has the right to terminate any accounts with out warning. Grow up kid. You guys need to stop whining, frogster is being generous letting ppl keep their accounts after ASSOCIATING with exploiters.

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