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Thread: Runes of Magic mass banning accounts: Players VS Company

  1. #1
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    Default Runes of Magic mass banning accounts: Players VS Company

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    German publisher Frogster has suspended a number of Runes of Magic players for seven days pending investigations into "exploiting".

    Frogster, however, will not say what the investigations are for specifically, nor how many people have been locked out of the free-to-play, micro-transaction-powered MMO. Those caught in the net have been similarly left in the dark.

    "We had to suspend accounts for an investigation because we had a case of exploiting," a spokesperson for Frogster told Eurogamer. "Since the investigation is an ongoing process I cannot give out too many information at the moment. We will release a more detailed statement during the next days.

    "At the moment we are checking thoroughly how far every user is involved in this case of exploiting," the spokesperson added, assuring us users haven't been banned "randomly".

    Interestingly, while suspended users cannot enter the world of Runes of Magic, they can continue to spend real money on diamonds - an in-game Item Shop currency.

    The result of these bans is unrest among the Runes of Magic populace, illustrated by a 103-page to-and-fro between cust**** and company on the official forums.

    The disquiet revolves around lack of communication, which the vocal members of the community feel is harming the reputation of Frogster and game.

  2. #2
    Chrono's Crony Reputation: 38

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    did they ever explained the exploit?, like a deal with diamonds or regarding macro/addon usage?, I've seen some crazy addons going on

  3. #3
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    http://forum.runesofmagic.com/showthread.php?t=75425

    Dear Runes of Magic Community,

    the great success of Runes of Magic not only manifests itself in the fact that we have a large and truly great community but also the in a growing number of cheaters, botters and spammers.

    Thanks to our Cust**** Support Team, our voluntary helpers and your vigilance we have managed to keep these offenses at bay. This vigilance enabled us to permanently close more than ten thousand accounts.

    In the course of our efforts of removing cheaters and bug-exploiters from the game, last Friday we initiated another wave of account suspensions. We were investigating a bug-exploit that allowed users to illicitly gain a large amount of in-game gold.

    On some servers this caused the game's economy to tip over and several items that were traded in the Auction House - like Diamonds, our Item Shop currency - were way overpriced. Of course this in turn meant that players who did not use the exploit were at a disadvantage.

    In the course of our investigation we had to temporarily close several hundred accounts to examine how the users holding these accounts were involved, to remove the gold from these accounts and to stop the cheaters from obfuscating their actions.

    The first findings indicated that most of the suspended users indirectly profited from the exploit because they had an unusually large amount of gold on their accounts because they took gold from the actual exploiters. After the end of the initial 7-day suspension period and after removing the gold, these accounts have now been unblocked.

    The actual exploiters (i.e. players that actively used the exploit) will remained banned from the game.

    We would like to point out that users whose accounts have been suspended temporarily and who acquired Diamonds via the Yusho system, will find that the Diamonds have correctly been credited to their accounts. Should there be additional need for clarification on certain questions, our cust**** support will gladly be of service.

    We will continue our rigorous efforts against players who think they have to use cheats, external software or other tools to gain unfair advantages over other Runes of Magic players who are playing the game as it is supposed to, now and in the future. Additionally we continue to ban gold farmers and spammers from the game.

    We hope this statement will calm the commotion of the last few days and that you understand that we had to take action quickly. Please understand that during the time of that investigation we could not divulge more information about this.

    Finally, we would like to thank our players that helped us during our investigation.

    With best regards
    Your
    Runes of Magic Team

    This explains it.

  4. #4
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    That's a bit on the rough side since a lot of the trading is done via the auctionhouse in that game. How's someone to know if the gold they were payed was 'illegal' using that system?
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    Quote Originally Posted by Pok View Post
    That's a bit on the rough side since a lot of the trading is done via the auctionhouse in that game. How's someone to know if the gold they were payed was 'illegal' using that system?
    Well, it was not targeting all transfers. Those who used the Yusho system are the ones under investigation.

    WTF is a Yusho system?

  6. #6
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    Oh no! Frogster is gonna become the next Aeria! D:<
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  7. #7
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    Bullsh1t company.

  8. #8
    Chrono's Crony Reputation: 38

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    this could be avoided if only yusho had actually cared about the community that played the game and devicing means to keep hackers and exploiters in check

    but heh, like any F2P company, it's all about the micro-transactions crap and how people spend 2 thousand dollars in less than 2 months

  9. #9
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    Sounds ok to me.
    Would be worse if they didnt do anything.

  10. #10
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    That company is a complete joke when I played the game like 8 months ago or whenever it first launched I seen so many situations where the company would lie about certain things like promotions and whatnot then when called out on it they would quickly edit the promotion and act like it never happend; also remove any topics regarding it; not to mention their staff was the most unprofessional staff I've ever dealt with; ALWAYS putting the blame on the players and not accepting any of the blame themselves.

    But it all got to a whole new level when the cash shop opened and they started scamming people; there was so many misleading products and blatant attempts to rip off consumers it was sad... all of which may or may not be resolved now but around the time I quit there were hundreds of angry players that felt ripped off and every single negative post or comment about the company was quickly deleted; meanwhile you could post just about anything else you wanted too even illegal stuff and it sat there for 24 hours before someone removed it.

    In the end I got fed up and quit once I got banned from their forums for good and not because I did anything wrong either it was because I was warned too many times for recreating topics but the funny thing is I only remade them because the old ones were unanswered and locked by lazy mods who thought it would be easier to just close them instead of trying to provide an answer.

    Game was alright too; I had a 50/50 character that I gave away after I got banned from the forums; I would of probably kept playing it if their staff wasn't so darn incompetent.

  11. #11
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    The company needs to clean up their act. This issue didn't need to occur. They don't care about how the game runs at all. I played for about one whole addictive week, only saw one gm doing this stupid event where you had to guess a 7 digit password for a special house. Somebody eventually won about an hour later. Two days later I talked to the guy who won and he said he still didn't get his prize...

    The class balance is terrible. They know this. Are they doing anything about it? No.

    Lets just add a new pvp server and some elves and then everybody will be happy! Right?

    Other than that, it is a fantastic game. I wish I could go back to playing but, the current state of things makes it downright unplayable.

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