i donte like to post but..

TQ Conquer Online, getting extremely owned by a hacker.
How Lack of Customer Service Can Impact a Business

A guy from Royalty_EU, Lamisto, has been crashing the server a lot lately. Apparently, he has blackmailed TQ, telling them that if they did not give him good gears, he would keep crashing the server.

As you can see on the picture,(lost ) TQ finally bowed to his demands and gave him a set of +8 2soc -5 gears (this is Classic CO, so there's no way he could have made the items himself since there's no shopping mall, nor is there any +8 items from Lottery)

Conquer Online is a leading free(read expensif) Kung Fu MMORPG developed by renowned Chinese- based online games publisher TQ Digital Entertainment. Mr. Liu Dejian, is Chairman and Executive Director of NetDragon. note; spent some money on a new system that really keep out botters-hackers and scammers.

^^^ you got some $$$ ^^^ financial results.

Read more:
Conversation between Lamisto (Hip Hop) and a TQ GM, link provided by Lamisto himself
his char name is: Hip Hop.

Hip Hop (4/7/2011 11:18:45 AM): you there?
Cassie Zhang (4/7/2011 11:19:48 AM): yes.
Hip Hop (4/7/2011 11:19:57 AM): did u see?
Cassie Zhang (4/7/2011 11:20:27 AM): Cassie Zhang said:
we found you told the others that we will give you a full set of +12 equipment. it has been against our deal.

Cassie Zhang (4/7/2011 11:208 AM): we cannot change the equipment for you either.
Hip Hop (4/7/2011 11:20:42 AM): i didnt
Cassie Zhang (4/7/2011 11:20:51 AM): ppl said on the forum..
Hip Hop (4/7/2011 11:20:56 AM): ppl say a lot
Hip Hop (4/7/2011 11:20:59 AM): of me
Cassie Zhang (4/7/2011 11:21:08 AM): anyway, we cannot change equipment for you.
Hip Hop (4/7/2011 11:21:14 AM): ok
Cassie Zhang (4/7/2011 11:21:21 AM): it has been against our deal, right?
Hip Hop (4/7/2011 11:21:28 AM): no
Hip Hop (4/7/2011 11:210 AM): wtf
Cassie Zhang (4/7/2011 11:21:41 AM): you asked for archer equipment..
Hip Hop (4/7/2011 11:21:45 AM): yes
Hip Hop (4/7/2011 11:22:08 AM): all the ppl saying a lot of stuff
Hip Hop (4/7/2011 11:23:56 AM): then tomorow +9
Cassie Zhang (4/7/2011 11:24:58 AM): no
Hip Hop (4/7/2011 11:25:06 AM): lol
Cassie Zhang (4/7/2011 11:25:07 AM): +8 is the top
Cassie Zhang (4/7/2011 11:25:14 AM): and we will keep the promise of cps.
Hip Hop (4/7/2011 11:25:20 AM): no
Cassie Zhang (4/7/2011 11:264 AM): did you receive my msg last night?
Hip Hop (4/7/2011 11:26:41 AM): no
Cassie Zhang (4/7/2011 11:26:45 AM): Many players are discussing about you on the forum in game and on the forum right now. You should know that it will put you in bad situation, and all players will make an enemy of you, even though you won all pk arenas by getting +9-+12 equipment. They will not be reconciled since everyone knows you get the equipment suddenly. We hope you can re-consider about what we said today.

Cassie Zhang (4/7/2011 11:26:49 AM): It will be good for you, and you can keep playing. Or you will get no fun at all from playing. You can use the CPs to make your current equipment better step by step, and players will be used to it.
I am talking to you about this problem sincerely. Hope you to take it into consideration.

Cassie Zhang (4/7/2011 11:27:02 AM): i ask for this again sincerely.
Cassie Zhang (4/7/2011 11:27:11 AM): i will be away for a while.
Hip Hop (4/7/2011 11:29:52 AM): we will go for +1
Hip Hop (4/7/2011 11:29:54 AM): +12
Cassie Zhang (4/7/2011 113:21 AM): ?
Hip Hop (4/7/2011 1136 AM): my items +12
Cassie Zhang (4/7/2011 113:41 AM): no
Cassie Zhang (4/7/2011 113:46 AM): didnt you see my msg?
Cassie Zhang (4/7/2011 113:58 AM): i have told you our reason, but you did not read at all..
Hip Hop (4/7/2011 114:15 AM): wtf
Hip Hop (4/7/2011 1146 AM): they pk me on this nab with +8
Cassie Zhang (4/7/2011 114:59 AM): i know, but you can make your equipment better with the cps.
Cassie Zhang (4/7/2011 116:06 AM): you should think about the result for that you are given +12 equipment.
Hip Hop (4/7/2011 1164 AM): at least make me an trojan
Hip Hop (4/7/2011 1168 AM): it`s better
Cassie Zhang (4/7/2011 117:07 AM): everyone will know it is you if you get better equipment at once.
Hip Hop (4/7/2011 1174 AM): i will keep the name
Cassie Zhang (4/7/2011 11:40:12 AM): what do you mean?
Hip Hop (4/7/2011 11:40:50 AM): i delete this character after i make my trojan
Hip Hop (4/7/2011 11:40:54 AM): and change the name
Hip Hop (4/7/2011 11:46:27 AM): ...
Cassie Zhang (4/7/2011 11:47:42 AM): it is good to change character, but we cannot give you equipment of +8 at once, since the same thing will happen again, and all ppl will pk you again. we give you a set of super trojan gear and cps(4000 cps one week), then you can make the equipment better step by step, like a normal player.
Cassie Zhang (4/7/2011 11:48:10 AM): and we will take back the set of +8 items
Hip Hop (4/7/2011 11:48:28 AM): no
Hip Hop (4/7/2011 11:49:21 AM): then it will be +12
Hip Hop (4/7/2011 11:49:23 AM): on archer
Cassie Zhang (4/7/2011 11:49:23 AM): we have told you our reason, if you give you a set of good equipment, even though you change character, the others will know it is you.
Cassie Zhang (4/7/2011 11:492 AM): no
Cassie Zhang (4/7/2011 11:49:52 AM): the new one is good for you.
Hip Hop (4/7/2011 11:49:58 AM): no
Cassie Zhang (4/7/2011 11:49:59 AM): and it is the only deal we can make.
Hip Hop (4/7/2011 11:50:26 AM): no
Hip Hop (4/7/2011 11:52:29 AM): you sayd yesterday it`s not you that is not given me +!2
Hip Hop (4/7/2011 11:52:47 AM): and now you tell me that you wont give it
Cassie Zhang (4/7/2011 11:53:17 AM): we have told you yesterday that we cannot give you +12 items since it has been a great mess in game.
Hip Hop (4/7/2011 11:539 AM): then make me a trojan
Hip Hop (4/7/2011 11:53:43 AM): and i will stay +8
Cassie Zhang (4/7/2011 11:54:00 AM): no, you need to make them yourself.
Hip Hop (4/7/2011 11:54:19 AM): ok then give me 500k cps
Cassie Zhang (4/7/2011 11:54:28 AM): with the cps we give you, step by step, like a normal player, or the others will keep pking you again and again..
Hip Hop (4/7/2011 11:54:43 AM): i dont care about pk
Cassie Zhang (4/7/2011 11:54:44 AM): no problem, but 4000 cps a week.
Hip Hop (4/7/2011 11:54:50 AM): no
Hip Hop (4/7/2011 11:54:55 AM): today 500k
Cassie Zhang (4/7/2011 11:55:17 AM): it is the same like we giving you a set of gear of +8 at once, isnt it?
Cassie Zhang (4/7/2011 11:55:49 AM): it is why we need to give you little by little
Hip Hop (4/7/2011 11:55:51 AM): then think about it
Cassie Zhang (4/7/2011 11:55:58 AM): then no one will comment you again.
Hip Hop (4/7/2011 11:56:22 AM): **** them
Hip Hop (4/7/2011 11:57:10 AM): +12 on my archer , 500k cps or trojan +8
Hip Hop (4/7/2011 11:57:20 AM): need to change only armor and weapons
Hip Hop (4/7/2011 11:57:44 AM): no right now
Hip Hop (4/7/2011 11:57:55 AM): not*
Cassie Zhang (4/7/2011 11:58:47 AM): 500k cps, not at once.
Hip Hop (4/7/2011 11:59:07 AM): then no
Cassie Zhang (4/7/2011 12:001 PM): i am sorry, it is the only and the best offer we can give you.
Cassie Zhang (4/7/2011 12:00:59 PM): we hope you can think about your own and our situation seriously
Cassie Zhang (4/7/2011 12:06:03 PM): ?
Hip Hop (4/7/2011 12:06:06 PM): ?
Cassie Zhang (4/7/2011 12:06:20 PM): i am sorry, it is the only and the best offer we can give you.
we hope you can think about your own and our situation seriously

Hip Hop (4/7/2011 12:06:25 PM): ok
Cassie Zhang (4/7/2011 12:06:26 PM): what do you think about it?
Hip Hop (4/7/2011 12:062 PM): we make another
Hip Hop (4/7/2011 12:067 PM): we destroy this account
Hip Hop (4/7/2011 12:06:45 PM): and i will start by 0
Hip Hop (4/7/2011 12:07:03 PM): and you will give me the 500k cps
Hip Hop (4/7/2011 12:07:16 PM): and i will take it slow
Hip Hop (4/7/2011 12:073 PM): step by step
Cassie Zhang (4/7/2011 12:07:48 PM): 4000 cps a week,
Hip Hop (4/7/2011 12:07:58 PM): lol
Cassie Zhang (4/7/2011 12:09:17 PM): then you can play like a normal player and enjoy the fun of the game.
Hip Hop (4/7/2011 12:09:51 PM): the just give me now 100k cps
Hip Hop (4/7/2011 12:09:56 PM): and leave me
Cassie Zhang (4/7/2011 12:10:28 PM): no.
Cassie Zhang (4/7/2011 12:104 PM): 5000 a week is at most.
Hip Hop (4/7/2011 12:10:53 PM): 15k - 10 weeks
Cassie Zhang (4/7/2011 12:13:27 PM): 5000 cps, 30 weeks.
Hip Hop (4/7/2011 12:135 PM): no
Hip Hop (4/7/2011 12:13:43 PM): 20k - 10 weeks
Cassie Zhang (4/7/2011 12:14:12 PM): no
Cassie Zhang (4/7/2011 12:15:05 PM): 5000 cps, 40 weeks.
Hip Hop (4/7/2011 12:15:15 PM): lol
Cassie Zhang (4/7/2011 12:15:29 PM): no step back any more.
Cassie Zhang (4/7/2011 12:18:27 PM): if you agree with us, we will issue the cps at once for the first week.
Hip Hop (4/7/2011 12:23:19 PM): no
Hip Hop (4/7/2011 120:00 PM): 20k - 10 weeks
Cassie Zhang (4/7/2011 121:11 PM): no
Hip Hop (4/7/2011 121:23 PM): **** this
Hip Hop (4/7/2011 1215 PM): 20k - 10 weeks ! last deal
Hip Hop (4/7/2011 1223 PM): +12 you not give me anymore . +8 trojan no give me
Hip Hop (4/7/2011 1224 PM): wtf
Cassie Zhang (4/7/2011 123:10 PM): 20k - 10 weeks ! last deal
Hip Hop (4/7/2011 1236 PM): then wtf
Cassie Zhang (4/7/2011 123:51 PM): you can use the cps to make the items.
Hip Hop (4/7/2011 124:22 PM): yea but it will take me some time
Cassie Zhang (4/7/2011 125:48 PM): it is like a normal player, isnt it?
Hip Hop (4/7/2011 126:20 PM): i will give you back the bow and armor for 150k cps
Cassie Zhang (4/7/2011 1265 PM): no
Hip Hop (4/7/2011 1278 PM): then i will sell it on mk
Cassie Zhang (4/7/2011 129:18 PM): 1. you create a new character.
2. a set of super trojan equipment( no other additional status) and 5000 cps per week, 40 weeks.
3. take back the full set of +8 equipment.
Cassie Zhang (4/7/2011 129:27 PM): no, you cannot sell them.
Hip Hop (4/7/2011 129:43 PM): no lol
Hip Hop (4/7/2011 12:41:17 PM): then just give me 60k cps
Cassie Zhang (4/7/2011 12:41:46 PM): we will take back the items today.
Hip Hop (4/7/2011 12:42:00 PM): you will take back the items?
Cassie Zhang (4/7/2011 12:42:08 PM): no problem with 60k cps, but not at once
Cassie Zhang (4/7/2011 12:42:08 PM): yes
Hip Hop (4/7/2011 12:42:15 PM): lol
Hip Hop (4/7/2011 12:42:16 PM): no
Hip Hop (4/7/2011 12:425 PM): you will give me that 40k cps you own
Hip Hop (4/7/2011 12:42:48 PM): and the end
Cassie Zhang (4/7/2011 12:443 PM): 1. you create a new character.
2. a set of super trojan equipment( no other additional status) and 5000 cps per week, 40 weeks.
3. take back the full set of +8 equipment.

Hip Hop (4/7/2011 12:449 PM): no.
Hip Hop (4/7/2011 12:44:47 PM): just give me what you own me
Hip Hop (4/7/2011 12:44:51 PM): 40k cps
Hip Hop (4/7/2011 12:44:58 PM): and it`s the end.
Cassie Zhang (4/7/2011 12:46:11 PM): 1. you create a new character.
2. a set of super trojan equipment( no other additional status) and 5000 cps per week, 40 weeks.
3. take back the full set of +8 equipment.

it is the last deal. and we have to take back the +8 items.

Hip Hop (4/7/2011 12:460 PM): you will not take back
Cassie Zhang (4/7/2011 12:46:56 PM): we have to take them back, since you cannot use them too.
Hip Hop (4/7/2011 12:47:06 PM): i can use it
Cassie Zhang (4/7/2011 12:47:17 PM): all the players will chase you if you keep the items.
Hip Hop (4/7/2011 12:471 PM): i dont care
Cassie Zhang (4/7/2011 12:47:43 PM): we care
Hip Hop (4/7/2011 12:48:01 PM): you just give me that 40 k cps
Cassie Zhang (4/7/2011 12:48:09 PM): no
Cassie Zhang (4/7/2011 12:48:23 PM): we wont repeat the deal again.
Hip Hop (4/7/2011 12:480 PM): then i will steal from players
Cassie Zhang (4/7/2011 12:502 PM): we will take back the items now. accept the deal we offer.
Hip Hop (4/7/2011 12:50:45 PM): it you will take it back now
Hip Hop (4/7/2011 12:50:51 PM): you will regret this act
Cassie Zhang (4/7/2011 12:51:16 PM): no, you will regret.
Hip Hop (4/7/2011 12:51:24 PM): yes ?
Hip Hop (4/7/2011 12:510 PM): i dont think so
Cassie Zhang (4/7/2011 12:51:53 PM): it is the only deal we can offer.
Hip Hop (4/7/2011 12:52:18 PM): Cassie Zhang: +8 is the top
Cassie Zhang: and we will keep the promise of cps.
Hip Hop (4/7/2011 12:52:20 PM): dont forget
Hip Hop (4/7/2011 12:55:02 PM): ok
Cassie Zhang (4/7/2011 12:56:02 PM): ok, then accept the deal:
1. you create a new character.
2. a set of super trojan equipment( no other additional status) and 5000 cps per week, 40 weeks.
3. take back the full set of +8 equipment.

Hip Hop (4/7/2011 12:56:12 PM): you did enter
Hip Hop (4/7/2011 12:56:14 PM): my character
Hip Hop (4/7/2011 12:56:21 PM): wrong pass
Cassie Zhang (4/7/2011 12:56:26 PM): no
Hip Hop (4/7/2011 12:56:27 PM): you did
Hip Hop (4/7/2011 12:56:29 PM): yes
Cassie Zhang (4/7/2011 12:560 PM): i just took back the items.
Cassie Zhang (4/7/2011 12:564 PM): no, you can try again.
Hip Hop (4/7/2011 12:56:44 PM): no i wont
Hip Hop (4/7/2011 12:56:50 PM): the server will be dead
Cassie Zhang (4/7/2011 12:57:00 PM): i can change the password for you.
Hip Hop (4/7/2011 12:57:06 PM): dont need
Hip Hop (4/7/2011 12:57:12 PM): i will not play anymore
Cassie Zhang (4/7/2011 12:57:53 PM): if you attack the server again, we will find you.
Hip Hop (4/7/2011 12:58:04 PM): you can suck my dick
Hip Hop (4/7/2011 12:58:15 PM): when u find me
Hip Hop (4/7/2011 12:58:41 PM): i will publish all our conversations
Hip Hop (4/7/2011 12:58:53 PM): too see all the players

Hoax? na, fact they guy got the gear, comment other people made on the game forum have been removed.

little chat with other player from Royalty_EU witch is Royalty_US nou but still not safe!

talk with Lamisto yesterday, asking him if he still can makes the server down... well look yourself 9/7/2011

~Inanna speaks to LaMis†0:
do u still can make server down?
LaMis†0 speaks to ~Inanna:
LaMis†0 speaks to ~Inanna:
everytime i want
Inanna speaks to LaMis†0:
can u do it now then?
LaMis†0 speaks to ~Inanna:
can`t tell you that
~Inanna speaks to LaMis†0:
why? u said u can do it when u want =o
LaMis†0 speaks to ~Inanna:
~Inanna speaks to LaMis†0:
so show me please that you can now

~Inanna speaks to LaMis†0:
didnt work? =x
LaMis†0 speaks to ~Inanna:
wait to get the source
LaMis†0 speaks to ~Inanna:
LaMis†0 speaks to ~Inanna:
relog again you would not be able to login xD
~Inanna speaks to LaMis†0:
i didn't ask it i asked u to make the server down
LaMis†0 speaks to ~Inanna:
all the server login are down
LaMis†0 speaks to ~Inanna:
it is better
LaMis†0 speaks to ~Inanna:
LaMis†0 speaks to ~Inanna:
**** this Server
~Inanna speaks to LaMis†0:
if u dont like this server why are u doing all this then? =x
LaMis†0 speaks to ~Inanna:
i`m just playing with TQ
LaMis†0 speaks to ~Inanna:
trey to relogin
LaMis†0 speaks to ~Inanna:
LaMis†0 speaks to ~Inanna:
~Inanna speaks to LaMis†0:
yes we did haha
~Inanna speaks to LaMis†0:
we cant log in again
LaMis†0 speaks to ~Inanna:
and works ?
LaMis†0 speaks to ~Inanna:
LaMis†0 speaks to ~Inanna:
jejej damn i`m good
~Inanna speaks to LaMis†0:
lol :P
~Inanna speaks to LaMis†0:
change it back please lol
LaMis†0 speaks to ~Inanna:
no lol
LaMis†0 speaks to ~Inanna:
ask TQ to fix it
LaMis†0 speaks to ~Inanna:

LaMis†0 speaks to ~Inanna:
everyday i will do something with the servers
LaMis†0 speaks to ~Inanna:
LaMis†0 speaks to ~Inanna:
lot of players will be out
~Inanna speaks to LaMis†0:
ok but why? =x
~Inanna speaks to LaMis†0:
whats the point to do it?LaMis†0 speaks to ~Inanna:
tq is bunch of idiots girlsLaMis†0 speaks to ~Inanna:
dont give a shit about playersLaMis†0 speaks to ~Inanna:
that`s why

Conquer Online GM's, Helpdesk; greed and deny that problems will occour,unwilling to deal with tham, piss off ppl and make tham leave ur game...hence they hack you!

Good customer service keeps customers coming back. Bad customer service keeps customers away. It is important that a business have effective and pro-active customer service personnel and a good policy. Keeping customers happy, and getting them to tell others about the great service they received, will propel a business forward, whereas a company's lackluster customer service policy will damage the reputation of the company in several ways. Ultimately, bad customer service can cause the closure of a business.
Customer service is listening to the needs and wants of the customer and striving to meets his requests in a polite and professional manner. Whether the service is offered in person, via email or over the telephone, a customer service representative must also help a customer identify needs that they might not have considered and anticipate possible future needs for the customer.
Needs Go Unfulfilled
If a customer does not feel that his needs are being addressed or that the business representative is more concerned with what he feels the customers needs than what the customer is requesting, the customer is less likely to buy from the company. This will have a immediate impact on the bottom line.
Decline of Word-of-Mouth Sales
When customers are unsatisfied with either the product or service a company offered, they will not recommend the company to others. The customer might also go as far as to recommend others not patronize the business based on their negative experience. This will affect sales and could lead to financial problems for the business.
Decline of Repeat Customers
It costs less to retain current customers than it does to attract new ones. Good customer service keeps customers happy. If needs go unmet, or the acknowledgment of a less-than-stellar product is lacking along with an attempt to satisfy customers, customers might buy from the business once, but will not return. If a company has to spend a constant portion of their operating budget attracting new customers, it can lead to a cash flow problem, which can be the death knell for a business.
When offering customer service, the offer must be genuine. Business representatives must remember that without customers, the business would not exist, nor would their jobs. Customer service staff must remain polite and conciliatory, even when faced with an angry or rude customer. The representative must acknowledge the customer's concerns and find a way to rectify the situation. When a business is looking for customer service representatives, it is in the company's best interest to hire people who have compassion and the ability to listen along with adequate sales skills. The salesman with a great pitch but who lacks customer service skills will not produce over the long haul.