Runes of Magic account issues, help please.

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  1. #1
    Bongo Crazy Kong Reputation: 10

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    Default Runes of Magic account issues, help please.

    I normally dont go to another forum to ask for help on another game but I got a account problem so I cant really do anything over there...

    So my problem is that my account is suddenly suspended without getting email about it so my e-mail and login name is blocked.

    I cant reset my password because then I need my email which they blocked.

    I cant login to reset anything because they blocked it.

    I cant make a new account because they blocked my email aswell as my username...

    -------

    THey sent a email that told me to reset my password for security reasons against hackers and stuff, kind of like what Maple Story did I guess... but the link they gave me was to a site where I needed to login to but I cant do that either....

    So what the hell am I suppose to do?
    I kind of worked alot on my characters and dont want to lose them....

  2. #2
    The Watchkeeper Reputation: 10
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    Did you try mailing their support? And making a thread at their technical forum?

  3. #3
    Bongo Crazy Kong Reputation: 10

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    I hate the Support thing.... sent a thousand times to those people and they never answer back. Doubt there is any difference with ROM.

    I cant post at their forum either because I cant register... they blocked my email.

  4. #4
    The Watchkeeper Reputation: 10
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    You can always make a new mail and a new account just to post a new thread. Other than that I have no idea.

  5. #5
    Sun? What Sun? Reputation: 12
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    I had the same problem and made a new account, but now that account is blocked too.

    Frogster account system sucks.

  6. #6
    Lothia's Lurker Reputation: 14
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    Quote Originally Posted by Gerberos View Post
    Frogster account system sucks.
    Lol, they are faking WoW so hard.

  7. #7
    Xenonight2's Zealot Reputation: 60
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    The Frogster Account system actually is horrible:

    Your Forum Account =/= Frogster Game Account

    as such, your password for the forums is not the same as the password for the game. (When you first sign up, they are, however.)

    They cannot remove your security code (which, if you can't remember, disallows you to delete a character.)

    DEMON GIRL APPRECIATION DAY (May 4th)
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    I had the same thing. For some reason, they had to reset all accounts due a hack invation. So, just request a new password an your good to go .

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    Xenonight2's Zealot Reputation: 60
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    Quote Originally Posted by Rhcpmikey View Post
    I had the same thing. For some reason, they had to reset all accounts due a hack invation. So, just request a new password an your good to go .
    You need to login to reset your password, and you need to login to submit any GM tickets.

    To reset your password at gpotato / T3Fun, it's even worse:

    1. Login
    2. Go to My Account
    3. Edit Profile
    4. Provide the Real Name and Birth Date you signed up with.
    5. Edit Password

    Unfortunately, I can't do step 4 for either company; as I forgot them both. Thankfully, gpotato, if you log-out, you can use the forgot password link to get a change password link. T3Fun can't do that, they still require the name and birth date you signed up with.

    I don't sign up with my real name on places like these. You also can't contact Frogster-America via their own contact form: http://frogster-america.com/dev/contact.html

    Sent to is empty, and thus you can't complete the form.

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  10. #10
    Bongo Crazy Kong Reputation: 10

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    Yeah, the problem was what I thought..

    They had this thing a couple of months ago where we had to reset our password. By doing that we have to follow a link they sent us in the email.

    That email probably got deleted 10 days after I got it because it was in the trash/unimportant mails.


    Meh, they re-sent me that mail and it turns out I need 3 different passwords. Worse than I thought lol.
    1 for forum, 1 for account and 1 for the game

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