Rift is a good game but the free to play model is shit compared to Tera. Have you even played Rift f2p before saying it has the best free to play model? Selling 2nd best armor sets in the cash shop is such a good f2p model right? Its almost selling you the best items since the best gear is extremely hard to obtain. Idk about customer service since i never really had an issue, but the Rift forums often have people complaning about Trion's services.