Their biggest asset is also their biggest Achilles heel: Nexon Korea. If they were even half of the company that their parent company was, I don't think as many people would have the amount of the problems they do with this company.
You will never love a woman as much as Nexon hates talking to it's user base.
As far as better F2P companies? Hangame, Nexon Korea, 9you, OGPlanet, and in some instances ijji. Then you have P2P companies...which are pretty much leaps and bounds ahead of them with few exceptions.

