Ahh i wish i could help but i think i can remember this happening to me!!
I eventually got out of it but only quick troubleshoots i can think of for you is,
Run in admin if on vista/win7? i know many programs i rage at then forget the run admin for being on xp for, a decade maybe now?
Also send a message in to them from the website so they can address you easier, but im sure this was happening to me and got around it sorry i cant help any further