I wonder how many people have had problems with NCSoft and purchases for Guild Wars products.
They've screwed up two of my purchases with the most recent resulting in a "permanent" ban on my master account. They fixed the first one after many emails and referrals to their "knowledge base", finally realizing it was their processing error and manually applying the code to my account.
Now tech support seems to take their time responding and of course their phone support hours are 9-5pm mon-fri.
Why is their online purchase system so error prone to begin with? Are they losing enough money due to fraud to have a system in place that generates false positives? I don't know how many others have had problems but they've hit me twice in less than a year.
From my perspective NCSoft's purchase system is worse than broken.
Since I've spent a $100.00 over 4 purchases on Guild Wars products and have nothing to show for it except a "permanent" account ban I'd say that NCSoft is, at best, incompetent.
I am fairly certain I will not be playing Guild Wars 2 since they will probably screw up that purchase too.





