The Customer Is Not Always Right

[Dot_Hack]

That sucks bro :/

EDIT: say the guy had proper ID, and then cancelled the plan, whats the difference? you would still lose money. Is your store selling contract phones?

Yes, we sell Contract Phones. So we earn the profit from the carrier (Att, Tmobile, Verizon and Sprint) for the customer signing a 2 year contract.

Canceling the phone in 30 days is fine, as long as they do it the legal way (Returning the phone to the store), but instead they:
1. Use Special Codes given to retailers to call and pretend to be us and cancel the phone
2. Report their phone stolen.

Now because I didn't sell him the phone we didn't lose money. I would rather make $0 in profit then go negative.