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The article can be found here.How many times can you think of, whether it’s in League, Smite, Paladins or Overwatch, has someone decided that just because your team needs a healer, that they shouldn’t have to do it, because they’re the best Zed/Freya/Maeve/Genji in Bronze 2? It’s probably a lot.
Honestly, it's not enough to get me to play OW again, since it's still a retail game with paid lootboxes (I don't care if they aren't important, I don't care if you can get them for free, that's not what we're talking about today), but it goes a long way to make the actual gameplay fun for more people.